1. Refund time for different payment methods
We will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days. And we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, it will be refunded within 3-7 business days.
2. Return and exchange handling and shipping costs
Unless the product has quality problems, return and exchange shipping costs are at your own expense. We will refund the product amount of the order (excluding the shipping fee).
The returned items without communication will not be accepted. All returns must be approved by our customer service team.
The returned items should be sent back to our address mentioned in communication emails, not the company address in our site. The parcels sent to the wrong address will not be accepted.
The returned items must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, or altered in any way.
You have 30 days from the date of purchase to make sure what you ordered from WingHier is right for you. The product must be brand new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back so make sure you pack it with LOVE like we do. We will return/refund the full amount you paid less the shipping cost.
Returns will be processed within 7 days upon receipt of your package.
Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.
If you wish to exchange for another item or believe that you’ve received a defected product, please contact us via firstname.lastname@example.org. A customer success representative will reply to you within 1-2 business days to help resolve this issue
To initiate your return, please contact us online or via email@example.com
WingHier China Address: A506, Gongcun C&P, Phase 2, Jinluan IBB, Longhua, Shenzhen 570105, Guangdong, China
USA Warehous Address: 5C Terminal Way Avenel NJ 07001, New Jersey, USA